•   +39 098.242.162
  • Help
    • Contact us
    • Customer Service
    • SHOPPING GUIDE
    • Shipping
    • Payment Methods
    • Free Return
  • English English
    • Italiano Italiano
    • Español Español
Trustpilot
  • Delivery in 1/2 days
  • Free Return
  • Account
  • Make a gift
  • Wishlist
  • 0
    • ..LOADING
    • View Cart
  • Sales %
  • Rackets
  • Apparel
  • Shoes
  • Balls
  • Bags
  • Strings
  • Accessories
  • Players
  • Padel
  • Free Shipping starting from 49€   Italia Italia
    • Austria Austria
    • Belgium Belgium
    • Bulgaria Bulgaria
    • Croatia Croatia
    • Czech Republic Czech Republic
    • Denmark Denmark
    • Estonia Estonia
    • Finland Finland
    • France France
    • France (Corse) France (Corse)
    • Germany Germany
    • Greece Greece
    • Hungary Hungary
    • Ireland Ireland
    • Italia Italia
    • Latvia Latvia
    • Lithuania Lithuania
    • Luxembourg Luxembourg
    • Netherlands Netherlands
    • Poland Poland
    • Portugal Portugal
    • Romania Romania
    • San Marino San Marino
    • Slovakia (Slovak Republic) Slovakia (Slovak Republic)
    • Slovenia Slovenia
    • Spain (Baleares) Spain (Baleares)
    • Spain (Continental) Spain (Continental)
    • Sweden Sweden
  • Tennis Rackets
  • Babolat
  • Head
  • Dunlop
  • Yonex
  • Junior Rackets
  • Test Rackets
  • ... All Rackets
  • Cult models
  • New Head Radical 2023
  • New Babolat Pure Aero 2023
  • New Babolat Strike VS
  • New Head Speed
  • Dunlop CX
  • Shopping Guide
  • Hot to choose Racket
  • How to choose the Handle
  • Racket Finder
Head racketsHead racketsBabolat RacketsBabolat RacketsTest RacketsTest RacketsDunlop RacketsDunlop RacketsYonex RacketsYonex RacketsRaquetas para niñosRaquetas para niños
  • By brand
  • Nike
  • adidas
  • Australian
  • Asics
  • Babolat
  • Bullpadel
  • Drop Shot
  • Dunlop
  • Fila
  • Head
  • Joma
  • K-Swiss
  • Le Coq Sportif
  • Lotto
  • Puma
  • Under Armour
  • Mens
  • Shirts
  • Polos
  • Shorts
  • Suits
  • Pants
  • Jackets
  • Shirts & Hoodies
  • Underwear
  • Caps and Visors
  • Wristbands
  • Headband
  • Team clothing
  • ... all Men's Apparel
  • Woman
  • T-shirts e Polos
  • Tanks
  • Skirts, Shorts & Skorts
  • Pants
  • Shirts & Hoodie
  • Dresses
  • Jackets
  • Underwear
  • Wristbands
  • Headband
  • Hats and Visors
  • Team clothing
  • ... all Women's Apparel
  • Boy
  • Polo & Shirts
  • Shorts & Pants
  • Jackets
  • Tracksuits and Hoodies

  • Girl
  • Top & Shirts
  • Skirts & Shorts
  • Dresses
  • Jackets

  • New! Tennis Outfits
Tennis OutfitsTennis OutfitsFila New CollectionFila New CollectionHead Tennis ApparelHead Tennis ApparelNew Australian collectionNew Australian collection
  • Shoes by Brand
  • adidas
  • Asics
  • Babolat
  • Head
  • Joma
  • K-Swiss
  • Lotto
  • Nike
  • Yonex
  • Tennis Shoes
  • Men's Shoes
  • Women's Shoes
  • Junior's Shoes

  • Best Sellers
  • Head Revolt Pro
  • Lotto Mirage
  • Babolat Jet
  • Court Surface
  • Clay Court
  • Hard court
  • All court
Nike Court Air Zoom Vapor 11Nike Court Air Zoom Vapor 11Nike GP Turbo Naomi OsakaNike GP Turbo Naomi Osakaadidas Solematch Controladidas Solematch ControlAsics Gel Resolution 9 ClayAsics Gel Resolution 9 Clay
  • Help

    • Shipping
    • Free Return
    • Contract Termination
    • Return policy
    • Payment Methods
    • Legal Notes
    • Warranty Conditions
    • Privacy
    • Use of cookies
    • General Conditions of Sale
    • About us
    • Contact Us

Warranty Conditions

MisterTennis.com is highly committed to only distribute original products, officially imported and covered by Official Manufacturer´s Guarantee.


Manufacturer Warranty
Every product sold by MisterTennis.com is covered by the Official Manufacturers Warranty in accordance with Italian law.
From the date of the products delivery, the buyer is covered by a warranty period of 24 months if purchased in a personal capacity or 12 months if purchased for business purposes (purchases made by  VAT registered companies).
On discovering a defect, the consumer has 2 months to report the defect to us here at MisterTennis.com, we will then work to ensure that your consumer rights are protected, making sure we efficiently take all the necessary practical measures to achieve the repair and/or replacement of the product in the quickest time possible. The warranty does not cover damage to the products procured by improper use or any damages caused in any third party capacity.


Conformity Warranty
When we say " conformity defect " what we mean is, a verifiable defect at the time of receiving a product which has visible defects before any actual use of the product has taken place.
Here at MisterTennis.com we offer a direct warranty against defects of conformity and we assure our customers the immediate replacement of any product which is considered to be “non conforming.”
For any other cases the Manufacturer´s Warranty will be applied.
A few examples of non-compliant product defects:
- Receipt of a product damaged during transit;
- Receipt of a new product with visible defects before use;
- Receiving a product with specifications different from those described.


Products excluded by warranty
All stringing on new rackets asked for by the customer are excluded from Warranty request. Mister Tennis Srl offers free stringing service of the strings purchased together with a racket and the fact that it is free removes the right to issue a complaint regarding the quality of the stringing and/or the relative stringing. With the request of a stringing the customer trusts MisterTennis to complete the stringing on the racket purchased, knowing that the job will be completed to the best of their ability with the adapt and most updated equipment available. Therefore all claims regarding incorrect tension, pre-mature string breakage or complaints on the procedure used to string will be null and void and not taken into consideration.


Product Imperfections and our Return Policy
The buyer must report any problem and/or the alleged defect within 60 days after discovering the fault, directly to the manufacturer or to MisterTennis.com, requesting a return of the product in question with the appropriate RMA (Return Merchandise Authorization) form. MisterTennis.com will authorize the return of the product (with transport at an expense to the buyer) and will immediately forward the product to the manufacturer, who with prior technical expertise will then evaluate authenticity of the claim in each specific case.
It may be advisable in some cases to shorten the time period of this process by shipping the product directly to the manufacturer.
After the response from the manufacturer's tecnical department, MisterTennis.com (or the manufacturer directly) will substitute the product if a defect was discovered or return the original product if the claim is not covered under guarantee.
For any problems regarding the quality of the products MisterTennis.com will rely on the technical response of the manufacturer.
For additional information on returns please consult the Return Policy section.

Receive a discount of 5 €
by subscribing to the newsletter

Receive 5 € discount

Free Shipping starting from 49€

  • Austria Austria
  • Belgium Belgium
  • Bulgaria Bulgaria
  • Croatia Croatia
  • Czech Republic Czech Republic
  • Denmark Denmark
  • Estonia Estonia
  • Finland Finland
  • France France
  • France (Corse) France (Corse)
  • Germany Germany
  • Greece Greece
  • Hungary Hungary
  • Ireland Ireland
  • Italia Italia
  • Latvia Latvia
  • Lithuania Lithuania
  • Luxembourg Luxembourg
  • Netherlands Netherlands
  • Poland Poland
  • Portugal Portugal
  • Romania Romania
  • San Marino San Marino
  • Slovakia (Slovak Republic) Slovakia (Slovak Republic)
  • Slovenia Slovenia
  • Spain (Baleares) Spain (Baleares)
  • Spain (Continental) Spain (Continental)
  • Sweden Sweden

Free Returns

Try at your home, you have
14 days to reconsider.

Racket Finder

Find the perfect racket for you!

Ace & More

Be a member of the exclusive Club.

Contact us

Customer Service
+39.0982.42162
Mon-Fri (9:00/18:00)

Email us
Send a Ticket

Company

Mister Tennis Srl
(Capitale Soc. 19.000 i.v.)
Sede legale:
Via Baldacchini 123/127
87032 Amantea (CS) - Italia
P.Iva IT 02880140781

Customer Service?

  • My Orders
  • Forgot my password
  • Request a Return
  • Shipping
  • Payment Methods
  • Legal Notes
  • Warranty Conditions.
  • Contact Us

Community

Jobs

  • Lavora con Noi

About us

  • Find out more
Trustpilot

Payment Methods

mastercard visa paypal
  • Bank Transfer
  • Cash on delivery (only Italy)

Delivery in 1/2 days

Secured by Sectigo © 2023 MisterTennis.com All Rights Reserved   -   Terms & Conditions   -  Privacy policy   -   Cookies