Shipping policy

Italy
Free shipping on orders over € 49,00 destined for Italy.
On orders under €49,00 a shipping charge will be applied automatically and displayed in the shopping cart during your transaction.
Please note: COD payments (Cash On Delivery) will be charged an additional fee of € 3,50.

European Countries (except for Italy)
All shipping charges on orders destined for shipment in European countries will be applied according to the Shipping price list and will automatically be calculated and displayed during your purchase.

Forwarding Times
All orders properly placed from Monday to Friday by 11.00 will be shipped on the same business day(*). After this time the shipment is not assured and it will occur on the following business day. According to string laboratory commitments , orders with requests for racquet stringing could be delayed an additional 24 hours. Orders with payment by Bank Transfer will be shipped after confirmation of transfer receipt. (*)The above delivery times are approximate and can change according to high season or holiday period. An automatic e-mail will inform you about the shipment details and provide you the tracking number to track your order.
 

Shipping Times

Italy
Products will be shipped across Italy by GLS - Executive, which in general delivers within 24/48 hrs.
The above delivery times are approximate and can change according to holiday period or destinations.
In any case Mister Tennis Srl will not be liable for delays due to the courier.
Transport on Italian territory is totally insured against theft and/or loss.

European Countries (except for Italy)
Transport on European territory is generally committed to International couriers using ground shipping. Delivery times vary from 2 to 5 business days depending on destinations. If your order does not include oversized items we will be able to use air shipping for some destinations. MisterTennis will provide you with the fastest delivery service available, trying to reduce waiting times on your order.


IMPORTANT
Please provide a valid and precise destination address to limit waiting times. A detailed order will be important to ensure a secure and extremely fast delivery. MisterTennis will not liable for eventual delays and/or non-delivery caused by incomplete or not clearly written addresses, submitted during order creation. In any case MisterTennis will not be liable for any eventual courier delays during the delivery. Eventual delays do not give the customer the right to request damages.