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We know all of your doubts about online purchases, and for this reason we want to put you completely at ease. A wrong size, a product you don't like or simply a detail you hadn't considered will no longer be a problem for you. With the "Easy Return" procedure you can return the products you do not intend to keep to us with just a few clicks.
From the "Orders" section of your Account you can request the collection of your return in a few seconds, and even choose the time slot for collection of your products by our partner courier. No inconvenience and above all no unexpected costs for you. Fill out the paper Return Form that you found in the package, and reinsert it in the package you are returning. Don’t worry if you have lost the form, you can reprint it from the return request page.
Request a return within 14 days of receipt.
Remember to request the return no later than 14 days after receiving your purchase. The courier will come to collect the package from your home according to your requests, so make sure you have prepared everything following the instructions that will be provided to you. Important: you can request a free return just once for the same order.
Send the products back in perfect condition. Thank you!
The products you return to us will need to be relisted, so please take care to treat them very carefully if you are unsure about keeping them and send them back to us just as you would like to receive them. It is a gesture of respect for those who will purchase them after you.
In particular, remember to:
We are sorry, but we cannot accept:
Attention, in the cases listed above the return cannot be refunded and your product will remain at your disposal. We can send it back to you by charging the transport costs.
As soon as we receive your return, if it meets the requirements listed above, we will refund the amount.