Privacy and the use of Personal Data

The protection of personal data is very improtant MisterTennis.com because it guarantees the clarity and detailed approach of the company towards our customers. In the elaboration, saving and protection of the users personal data we rigorously follow the laws in act.

Who is the holder of the use of personal data?

The entity responsible for the personal data used based on the applicable laws regarding the use of personal data, is:

Mister Tennis Srl
Via Baldacchini 123/127
87032 Amantea (CS) Italia

can be contacted via:
- Telefono: +39.0982.42162
- @ Email

Memorized personal data can be obtained from us free at any time, and exercise the right to correct, block or cancel any data can be requested via email or telephone at the above mentioned contact information.

When an account is created and an order completed

When an account is created and an order completed

To complete and order on MisterTennis.com it is necessary to create a user account. For every customer that proceeds to register we create direct access with password protection for their personal data memorized by us. The user account allows quick access to order history, add or delete delivery addresses and modify invoice data. The required data to create an account are: sex, name, surname, email address, password, the consent of the use of personal data and subscribing to our newsletter. The delivery address and invoice data are requested during order completion. Only in this case do we need the correct name, surname and address, and an email address to communicate the order confirmation and shipment. We do not, in any case, save the information entered regarding the credit card during the order completion stage. This data is elaborated directly by the electronic payment gateway selected by the customer. We are only communicated the transaction details to cerify the eventual order.

Through the ACE&MORE program subscription form

Ace&More is the fidelity program that allows those subscriber to save on purchases made on MisterTennis.com by accumulating points referred to as ACE. In the subscription phase the user will be asked for the personal data in regards to the tennis school or center that they are affiliated with, this information will allow us to verify the qualification of the candidate. The data received will be memorized in our database and used solely for the purpose of the program, in other words for the both the accumulation of ACE points which will be transformable into credits for purchases on our site and for marketing reasons.

With the purchase of a Gift Card

A Gift Card can be used to purchase on MisterTennis.com that a user can give to a real tennis enthusiast! In the purchase stage of the card, besides creating an account , the customer will have to insert the fiscal code which is necessary for the invoice that will be generated and handled by Mister Tennis only with regards to fiscal reasons.

Via Chat support
The online chat service on MisterTennis.com allows site visitor a checkbox to explicitly consent to the use of personal data before they can be monitored and before the chat begins. The type of visitor information that SalesIQ memorizes is: name, e-mail address, IP address, pages visited, number of visits, time spent on site. Some of this information will be archived for an indetermined amount of time, but the user may, at anytime, request that this data be eliminated, with a written request at the above mentioned contact information. MisterTennis.com can only re-use the personal data the user declares when logging in, to be exact name and email address. This data could be required to later contact the user for several motives such as the availability of a product.

How is personal data used?

The use of personal data
We note, memorize, and elaborate the users data to complete a purchase, including successive warranty requests and for marketing purposes. The customers personal data is passed to third parties only as the laws allow, including invoices, logistics activity (shipments and product returns) and fiscal obligations. In the handling of the order the providers we use (for example: couriers, logistics agencies, banks) receive the data needed to complete their tasks. The providers we use can only use the data with regard to their services. The data will not be used by any external companies, nor given to third parties for any reason at all.

Newsletter
Subscription to our mailing list can be completed at anytime while you create your account, checking the box relative to news and the box which consents the use of your personal data. The subscription is complete after you confirm the request via e-mail (OPT-IN). Only after we have the customers consent will we use the data supplied during the order phase to send our newsletter, marketing ads, news regarding new products, special events and other Mister Tennis promotions. This consent can be revoked at anytime. To unsubscribe to our mailing list simply click on the “UNSUBSCRIBE” present in all our newsletters, or send an email with the request to unsubscribe.

Banner Pubblicy and Retargeting
We use the data gathered during the users visit also to prepare our publicity banner, in other words publicity inserted on third party sites. In general this occurs with the insertion of cookies or pixels with the objective of rendering our publicity promotion more interesting and useful. In the publicity banner area we principally show products already visualized by the customer or similar products they are interested in. Retargeting . Retargeting, also known as remarketing, is a form of online advertising that can help you keep your brand in front of bounced traffic after they leave your website. It is s a cookie-based technology that uses simple Javascript code to anonymously ‘follow’ your audience all over the Web.

Reviews via the Trustpilot platform
We will use your data to send you an invitation to review our products and services via the Trustpilot platform Mister Tennis remains the data controller of your personal data used to send you the emails, while Trustpilot is the data controller.

Storage Period

All the personal information supplied by the customer during their purchase will be stored in our database until there is a request for cancellation. Fiscal data is stored for the time necessary according to law. If there are no legal requisites the storage period of personal data processed for any purpose shall not be kept for longer than is necessary for the original reason retained.

Data saved in Cookies and pixels

MisterTennis.com gathers and registers information from the customers browser when they use our sites, that may also include personal data. We use a variety of methods, like cookies and pixel tags, to gather this information, that may also include besides others: IP address and unique cookie identifiers. Accepting cookies is not required to navigate our pages. Our site and our services, however, limited function if cookies are not accepted.

Data saved in the server File Log

On every login the MisterTennis.com web page the data used are transmitted from the respective internet browser and memorie in a file protocol, in other words called a file log. The series of data memoriized in this procedure contain: data e recall time, name of site recalled, IP address, referrer-URL (the URL in which the user arrives on the site in questions), the quantity of the data transmitted and information on products and the browser version used. We elaborate the data in the logfile to improve navigation, quickly identify and remove errors and manage the capacity of the server, besides responding to attacks from our e-commerce.

Data sent to Google Analytics

This web site uses Google Analytics, an web analysis service offered by Google Inc. Google Analytics uses methods that allow an analysis of web site usage on the part of the user. The information created on the web site usage are transfereed to Google situated in the USA. When an anonymous IP address is activated on this site in the UE member states and others the IP address is shortened before the transmission. Only in exceptional cases is the complete IP address transmitted to the Google server in the USA. Anonymous IP address transmitted from browser to Google Analytics will not be associated to other data from Google. You can slow the relative transmission of data created by cookies and everything associated to the web site use (IP address included) to Google, by downloading and installing the browser plugin available by clicking here. An alternative to the browser plugin you can click on this link to impede the survey via Google Analytics on this web site. By doing so you have installed an opt-out cookie.